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Clients have the right to treatment with dignity and respect.
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Clients have the right to fair treatment.
This is regardless of their race, religion, gender, ethnicity, age, disability, or source of payment.
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Clients have the right to have their treatment
and other member information kept private.
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Records can be released without member permission
in an emergency only, or if required by law.
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Clients have the right to information from
staff/providers in a language they can understand.
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Clients have the right to have an easy to
understand explanation of their condition and treatment.
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Clients have the right to know all about
their treatment choices. This would mean no matter of cost or if they are covered or not.
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Clients have the right to get information
about client services and role in the treatment process.
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Clients have the right to information about
providers.
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Clients have the right to know the clinical
guidelines used in providing and/or managing their care.
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Clients have the right to provide input on
Client policies and services.
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Clients have the right to know about the
complaint, grievance, and appeal process.
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Clients have the right to know about State
and Federal laws that relate to their rights and responsibilities.
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Clients have the right to know of their rights
and responsibilities in the treatment process.
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Clients have the right to share in the formation of their plan of
care.
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Clients have the responsibility to give providers information they
need. This is so they can deliver the best possible care.
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Clients have the responsibility to let their provider know when their
treatment plan is no longer working for them.
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Clients have the responsibility to follow their medication plan. They
must tell their provider about medication changes, including medications given to them by other providers.
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Clients have the responsibility to treat those giving them care with
dignity and respect.
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Clients should not take actions that could harm the lives of employees,
providers, or other clients.
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Clients have the responsibility to keep their appointments. Clients
should call their providers as soon as possible if they need to cancel visits.
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Clients have the responsibility to ask their providers questions about
their care. This is so they can understand their care and their role in that care.
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Clients have the responsibility to let their provider know about problems
with paying fees.
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Clients have the responsibility to follow the plans and instructions
for their care. The client and provider will mutually agree upon client care.